Warranty RMA

Warranty Period

Terms and Conditions

Warranty obligations for customized products are governed by separate contracts and not covered in here.

I-View warrants the original purchaser that the full range of IP Surveillance products enclosed with this limited hardware warranty to be free from defects in workmanship and materials for a pre-defined period from the date of original purchase.

Whether a defect is considered to fall within the warranty period is determined by the date I-View receives notice of possible defect from our online register system. Please log in or go to https://www.i-view.com.tw/join.php to register and report all issues and enquiries.

I-View’s sole liability is limited to either repair of the defectives using new or refurnished parts, or replacement of the defective unit. I-View is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition.

I-View reserves the right to use replacement components for third party peripherals or components no longer available from original suppliers.

The fee for examining the returned devices will be reported after troubleshooting measurement. However, if the device is within warranty and it was found to be defective after examination, the examination fee will be fully waived; furthermore, the device will be repaired or replaced and returned back to the customer for free. In order to help the customer to resume normal operation as soon as possible and avoid examination fees on devices that are not actually damaged, we are eager to assist you with remote troubleshooting and seek every possible way to fix the device without the unnecessary time and expense of returning the device for repair.

Any incorrect or incomplete information (serial numbers, the amount of items, etc) will cause the additional work load for manufacturer; therefore there is a document processing fee for returned devices which will be fully waived if the provided information is incorrect.

Exclusions from Warranty

i-View assumes no liability as a consequence of following circumstances, under which the warranty becomes void and ceases to take effect.

The product is found to be defective after the warranty period has expired.

The product has been subjected to misuse, abuse, negligence, accident, tampering, altering or unauthorized repair, whether by accident or other causes. Such conditions will be determined by i-View in its sole and unfettered discretion.

The product has been damaged due to disasters or extreme conditions, whether natural or human, including but not limited to flood, fire, lightning strikes or power line disturbances.

The product has been subject to environmental conditions beyond the designed tolerance. Such as being used in outdoor environments without proper protection for indoor models, liquid damage, extreme heat/cold condition beyond design limit and exposure to direct sunlight or halogen light.

The serial number on the product has been removed, altered or defaced.

The warranty will not cover cosmetic damages, nor will it cover damages that occurred during shipment.

For camera products supplied without a lens, damage to product due to incorrectly mounted lenses will void this limited hardware warranty.

Warranty Extension

i-View offers warranty extension which can be purchased separately from our sales representatives. It covers all of our product lines, including Cameras, NVRs, Accessories, Software, DVRs and EoC/EPoC. For price and details, please contact our sales representatives to learn more information.

Guidelines

Products bought under EOL (End-of-life) promotion (with special price), are not allowed to have warranty extension.

Warranty extension is allowed anytime as long as the products are still under warranty.

i-View reserves the right to approve or reject your warranty extension upon request.