i-View Communication Inc. (i-View) products are warranted to be free from defects in material and workmanship under normal use within the warranty period. Products not sold through i-View Authorized Distributors or Authorized Reseller is not covered in the warranty agreement.
i-View may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will reserve the rights to exchange for product at the same value.
Warranty Period
All i-View product lines, including Cameras, NVR, FOS, CMS, and EoC/EPoC are under 2 years warranty from shipment date.
Terms and Conditions
Warranty obligations for customized products are governed by separate contracts and not covered in here.
I. I-View warrants the original purchaser that the full range of IP Surveillance products enclosed with this limited hardware warranty to be free from defects in workmanship and materials for a pre-defined period from the date of original purchase.
II. Whether a defect is considered to fall within the warranty period is determined by the date I-View receives notice of possible defect from our online register system. Please log in or go to https://www.i-view.com.tw/join.php to register and report all issues and enquiries.
III. I-View’s sole liability is limited to either repair of the defectives using new or refurnished parts, or replacement of the defective unit. I-View is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition.
IV. I-View reserves the right to use replacement components for third party peripherals or components no longer available from original suppliers.
V. The fee for examining the returned devices will be reported after troubleshooting measurement. However, if the device is within warranty and it was found to be defective after examination, the examination fee will be fully waived; furthermore, the device will be repaired or replaced and returned back to the customer for free. In order to help the customer to resume normal operation as soon as possible and avoid examination fees on devices that are not actually damaged, we are eager to assist you with remote troubleshooting and seek every possible way to fix the device without the unnecessary time and expense of returning the device for repair.
VI. Any incorrect or incomplete information (serial numbers, the amount of items, etc) will cause the additional work load for manufacturer; therefore there is a document processing fee for returned devices which will be fully waived if the provided information is incorrect.
Exclusions from Warranty
i-View assumes no liability as a consequence of following circumstances, under which the warranty becomes void and ceases to take effect.
A. The product is found to be defective after the warranty period has expired.
B. The product has been subjected to misuse, abuse, negligence, accident, tampering, altering or unauthorized repair, whether by accident or other causes. Such conditions will be determined by i-View in its sole and unfettered discretion.
C. The product has been damaged due to disasters or extreme conditions, whether natural or human, including but not limited to flood, fire, lightning strikes or power line disturbances.
D. The product has been subject to environmental conditions beyond the designed tolerance. Such as being used in outdoor environments without proper protection for indoor models, liquid damage, extreme heat/cold condition beyond design limit and exposure to direct sunlight or halogen light.
E. The serial number on the product has been removed, altered or defaced.
F. The warranty will not cover cosmetic damages, nor will it cover damages that occurred during shipment.
G. For camera products supplied without a lens, damage to product due to incorrectly mounted lenses will void this limited hardware warranty.
Warranty Extension
i-View offers warranty extension which can be purchased separately from our sales representatives. It covers all of our product lines, including Cameras, NVRs, Accessories, Software, DVRs and EoC/EPoC. For price and details, please contact our sales representatives to learn more information.
Guidelines
1. Products bought under EOL (End-of-life) promotion (with special price), are not allowed to have warranty extension.
2. Warranty extension is allowed anytime as long as the products are still under warranty.
3. i-View reserves the right to approve or reject your warranty extension upon request.
When returning defective product units to i-View, you must first contact i-View Technical Support for troubleshooting and obtain an invoice number (as used as RMA number) we provided when purchase. The RMA items must come with Return Merchandise Authorization Form. If you cannot get the invoice number, please email ( support@i-view.com.tw ) to us.
For defective products there are three definitions
I. DOA (Dead on Arrival)
Unit within 30 days of purchase by the PI (Proforma Invoice as proof of purchase) and is confirmed as Dead by i-View Technical Support.
II. RMA (Return Merchandise Authorization)
Units within warranty that are not functioning correctly – these cases must always be reported to i-View Technical Support by the customer for troubleshooting, i-View Technical Support will advise the customer of the correct procedure to follow.
III. OOW (Out of Warranty)
If a customer has a broken unit that is out of the warranty period, the customer is welcome to contact i-View Technical Support or troubleshooting.
RMA and DOA Procedures
A. Contact i-View Technical Support to troubleshoot the product. To qualify for warranty repair, the first date of contact of this failure must be within the warranty period counted starting the day of the purchase.
B. If recommended by i-View Technical Support to have the merchandise returned for repair or replacement, please provide the invoice number (as RMA number) and be sure the product is still within warranty.
C. Securely package the merchandise with as many original parts as possible and note the invoice number (as RMA number) on the package or waybill.
D. Ship the product to the address given by i-View Technical Support. The invoice number (as RMA number) is considered invalid if not received by i-View within 30 days of date of first contact (proof of purchase required).
E. Upon completion, i-View will ship back to sender’s address as written on the waybill unless otherwise requested.
Please note
● Packaging Requirements
Product shipped to i-View must be properly packaged to prevent loss or damage in transit. Shipping your RMA to i-View using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping. i-View will not repair or replace a module that is shipped in such a way that the product is not properly protected. i-View will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
● Amending RMA Policy
i-View may choose to amend the RMA Policy, in part or its entirety, at any time, without notice.
(Please note that for OOW product, customer will need to pay for inbound/outbound freight of repaired product.)
● i-View’s Responsibility
i-View’s sole responsibility within 30 days of RMA policy which is limited to repairing or replacing the defective products returned by customers.
●Disclaimer Of Warranties
Except as specified in these warranties, all express or implied conditions, representations, and warranties including, without limitation, any implied warranties or condition of merchantability, fitness for a particular purpose, non-infringement, satisfactory quality, non-interference, accuracy of informational content, or arising from a course of dealing, law, or trade practice, are hereby excluded to the extent allowed by applicable law and are expressly disclaimed by i-View. To the extent implied warranties cannot be excluded, such warranties are limited in duration to the express warranties period. Because some states or jurisdictions do not allow limitations on how long implied warranties lasts, the above limitation may not apply. These warranties give customers specific legal rights, and customer may also have other rights which vary from jurisdiction to jurisdiction. This disclaimer and exclusion shall apply even if the express warranties set forth above fails of its essential purpose. i-View makes no warranties and liabilities, express or implied, with respect to non-i-View products or their interoperation with the products and disclaim any implied warranties of merchantability, compatibility, fitness for a particular use, or interoperation between products and non-i-View products. i-View shall not be liable for including but not limited to any data lost, loss and damage, labor/employee cost, direct or indirect, for any interoperation between the products and non-i-View products.
●Limitation Of Liability
Regardless whether any remedy set forth herein fails of its essential purpose or otherwise, in no event will i-View or its suppliers be liable for any lost revenue, profit or lost or damaged data, business interruption, loss of capital, labor/employee cost, or for special, indirect, consequential, incidental, or punitive damages however caused and regardless of the theory of liability or whether arising out of the use or inability to use the i-View products or otherwise and even if i-View has been advised of the possibility of such damages. In no event shall i-View’s liability to customer, whether in contract, tort (including negligence), breach of warranty, or otherwise, exceed the price paid by customer for the software that gave rise to the claim or if the software is part of another products, the price paid for such other products. Because some states or jurisdictions do not allow limitation or exclusion of consequential or incidental damages, the above limitation may not apply to you. In no event shall i-View’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of two hundred dollars (u.s. $200.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose. Customer agrees that the limitations of liability and disclaimers set forth herein will apply regardless of whether customer has accepted any other products or service delivered by i-View. Customer acknowledges and agrees that i-View has set its prices in reliance upon the disclaimers of warranties and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties, and that the same form an essential basis of the bargain between the parties. These warranties shall be governed by and construed in accordance with the laws of Taiwan, republic of China, without reference to or application of choice of law rules or principles. The united nations convention on the international sale of goods shall not apply. If any portion hereof is found to be void or unenforceable, the remaining provisions shall remain in full force and effect.
If you have any other questions or enquiries, please contact i-View Technical Support department at (886) 3510-3001 or by E-mail at support@i-View.com.tw